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I totally agree with other consumers that their product quality has gone in the toilet over the last year. As a user and purchaser for several years, I have seen an excellent customer service department and consistent taste, but degrading product quality in the last...
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3.7
I liked
  • Old cartridges
  • Customer service
  • Taste is good
I didn't like
  • Change in quality
  • Poorly made cartridges
  • Uncaring about poor quality
#1166245
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It has been a year since Green Smoke went to a different cartridge. Since that time, the cellophane peels....almost every one of them. This happens within 10 - 20 puffs. Just terrible! They keep on saying that they are working on the problem...really? Over a year?...
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Anonymous
Anonymous

Yes I agree since the new cartridge's they suck. They don't taste the same and they don't lastThe plastic comes off the cartridge and they tend to break my lips out because of...

2.5
#1130256
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This used to be an excellent company until they sold out to big tobacco, i.e. Atria. The cartridges last about 10 puffs now when they used to go for hours. Eliminating the smell of smoke from my home, clothes, person and life was a liberation. When I first started, I...
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2.5
I liked
  • Way they used to be
I didn't like
  • Way they are now -- cheap cartridges
  • Unaffordable pricing
#1130152
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I ordered the kit and some cigarettes to get me through the winter months not knowing that there is a "used by date" on the cartridges. The site says nothing about it. One cartridge lasts me a week and I had 5 boxes of 20 cartridges each. I complained to the company...
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2.8
I didn't like
  • Cartridges burn out fast
#1123647
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I have been a customer for 8 years. In the past 6 months this product has declined exponentially. In the past, I have bought kits for family and friends. I would be embarrassed to do that now. The cartridges and batteries are very poor quality, while they are still one...
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1.6
#1121451
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When I first started using greensmoke e-cigarettes a few years ago, they were great, but now they have become over priced and the quality is not the same. The cartridges only last for a little while and they peel. The batteries only work for about a month. I returned...
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2.2
#1099839
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Green Smoke - The package changed, and so did quality

Since the changes made to cart packaging to foil, carts taste went downhill and quality did too. I even called and emailed them and was told no changes were made to flavor, but as a heavy user I know something change in taste. They don't last as long either. The website also has been flakey at best.
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1092030
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A lot of the cartridges I have been getting seem used. They either have no taste or they run out immediately. Also the plastic peels off. They have definitely gone down hill. They are way overpriced for the poor quality of the products. I have been looking into other...
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Anonymous
Fran Mazzonna

Exactly my complaint. I have been with Green Smoke for over 5 years. I was always been satisfied with their products and highly recommended Green Smoke to many people. Howeve...

2.7
#1083232
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I have been recommending Green Smoke for several years. It has gone from being a wonderful product to being a terrible product! I am definitely looking for an alternative to green smoke. At the same time they changed the packaging, they changed the product. I now have...
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2.4
#1082247
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They used to package the cartridges in plastic with rubber tips on each end and there were eight in each package (small enough to fit in small purse) The batteries were long lasting and now some of them don't even work after the first charge. I might have to change the...
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Anonymous
Janet Borst

I agree with everything others have said about their "new product". They replaced an excellent cartridge and battery system with a cheap toy choosing profit over quality.The n...

2.3
I liked
  • Old cartridges
I didn't like
  • Cartridges burn out fast
  • Change in quality
#1079468
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