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These new cartridges are terrible. They got rid of the rubber inserts and I think the vapor is escaping in those new single style packets. On their website it tells you to keep the rubber insert in to prevent evaporation....now there are no rubber inserts included. My...
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#1033415
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As others have stated, the new foil pack cartridges (they went from gold colored to silver on the cartridge) are horrible. They last maybe half as long. Have verified it several times as I still have a few of the old ones. Literally half as long. The outer plastic...
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Anonymous
Anonymous

The quality has gone downhill - new cartridges come apart and don't last more than a few hours

Anonymous
Lulu

Are you sure you didn't copy the complaint I just emailed them. Everything you are saying is so true.

2.5
I liked
  • Customer service
  • Old cartridges
I didn't like
  • Quality of the product
#1017493
Reply to reviews
Only a year customer. I did like the replacement cartridges that were in the pill type pop-outs and you could by just a 5 pack. The best thing about these were it had a rubber insert for top and bottom of each cartridge. I felt this saved on evaporation. Now you can't...
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Anonymous
Anonymous

The new cartridges SUCK! Cellophane keeps peeling and cartridges last about 1/3 what they used to. I have been a loyal user for 3 years and am now looking for another brand. T...

Anonymous
Anonymous

Totally agree!! I hate the new ten packs, and they must have changed the liquid vape formula in the cartridges. They barely last a day now, and used to last me two days easily...

5.0
I didn't like
  • Cartridges burn out fast
#1016727
Reply to reviews

Green Smoke Customer Care Review

Green Smoke
#864413
Since Altria took over Green Smoke their customer service has gone to ***. I called for a label to recycle uses cartridges never got it and they skipped an auto ship order. My account shows that I reordered my shipment 6 days in a row I'll call them this week and get them straightened out. Been a customer for years
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Green Smoke Electronic Cigarette Refill Review

Green Smoke
#804484
Been smoking these for over a year now. Now they have changed the flavored and they are all terrible. Why change a good thing.
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Green Smoke Electronic Cigarette Refill Review

Green Smoke
#786495
3.1
Details
We have used greensmoke for 5 yrs..Recently they changed their formulation for all their flavors...Needless to say we are done !.Customer care didn't seem real concerned when I shared how they have screwed up their entire company.. They have apparently let all their customer care reps/affiliates go and you can tell so when you call them now...On to v2
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Website

Green Smoke Electronic Cigarette Refill Review

Green Smoke
#672214
Quality control, poor. Pricing is to high for cartridges.
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Greensmoke changed their "packaging," but they seem to have changed the cartridge manufacturer too. Greensmoke seems to have switched to a low quality alternative/manufacturer where the cartridges peel apart, the nicotine is weak, and you pay more for half the quality....
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Anonymous
Mia

I am in complete agreement. I just spoke with a representative and questioned why the change, she said she had no idea that there was a change?! What? How is that possible?I h...

Anonymous
wanda

ditto...new so called vac bag is a joke. i cancelled auto ship after 5 years. looking for replacement

2.4
I didn't like
  • Change in quality
  • Change in packaging
#1011780
Reply to reviews
I have been a green smoke consumer for a year. I noticed a decline in the cartridge quality over the past three months since they switched to the foil packets. They also increased there prices, for an inferior product. Initially, I thought it was just a bad batch,...
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Anonymous
ex-customer

This company is seriously ridiculous if they think, with all the competition, they can mess with customers like this. I used Greensmoke for over 4 years and will not buy a sin...

Anonymous
Gene

Glad I'm not the only one that noticed the inferior quality since they changed packaging. Let me know who you switch to. I am actively seeking alternatives.

#1007755
Reply to reviews
Green Smoke - New Cartridges are Garbage!
I've been using Green Smoke products for over 3 years, and up until now I've been extremely happy with the product (and their customer service is second to none.) When the "packaging" change occurred, I noticed a STEEP decline in product quality... And it looks like...
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Anonymous
Anonymous

Vinto Vape screws right on. My local vape shop suggested this brand and I'm impressed. The cartomizers are like the original greensmoke ones...before they went cheap and sta...

Anonymous
Anonymous

I hate the peeling too. I'm done with them. Went to a local vape shop and was told to try Vinto Vape, which screws right onto greensmoke batteries, and taste like the origin...

#1005489
Reply to reviews
It's as if Marlboro or Camel just started making an inferior product and expected their loyal customers to not notice. It's insulting, frankly. I never thought I'd have to look for a replacement brand after 7 years of being so satisfied. My batteries and accessories...
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Anonymous
Anonymous

Thanks everyone for your reviews. I first bought Greensmoke approx. 5 yrs ago and used them for 2 yrs. For some reason I stopped using them and reverting back to cigarettes. I...

Anonymous
Sara

I've experienced the SAME issue!! Ever since they switched "packaging", the cartridges last less than half as long as they did previously. I'm ready to dump green smoke, whi...

3.3
#1005098
Reply to reviews
WHEN YOU GUYS MADE CHANGES TO THE WRAPPER TO SAVE MONEY, THE CARTRIDGES DONT LAST, AND THE FILM COMES OFF IN YOUR MOUTH, THEY DID THIS TO SAVE MONEY, WELL THEY JUST LOST A CUSTOMER, AND ALSO THE PEOPLE I KNOW SAY THE SAME THING, THEY WILL USE ANOTHER COMPANY, THIS IS A...
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1.0
#1002120
Reply to reviews
I agree completely and have experienced the exact same problems since the new packaging (paper unraveling, less vapor & more cost). Plus they never inform us in advance of any changes and don't seem to let their customer service people know what's going on so they bear...
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2.9
I didn't like
  • Lack of information about the current
#998372
Reply to reviews
I have used Greensmoke for 7 years now. It was wonderful, I stopped smoking regular cigarettes after 2 weeks of using their product. What has happened? Firstly, I used to get an automatic 15% off my order and then that was taken away. Secondly, if you believe one...
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Anonymous
RR

Five year user who's fed up. In the good old days I used 1 cartridge per day; now at least 3 and not as satisfying. Another lost customer thanks to big business foolishness...

Anonymous
UpsetAtGreensmoke

Agreed! 7 years of recommending them left and right and now I need to find a replacement! The new taste is simply gross and far less vape. Very very disappointing!!

#994823
Reply to reviews